Privacy Policy

Last updated: June 2026

This Privacy Policy describes how MediLuxe Scrubs Ltd. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mediluxe.ca (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services and our rights.

What Personal Information We Collect

Information We Collect Directly from You

  • Basic contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, add to your cart, or add to your wishlist.
  • Customer support information including any information you share when contacting us.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as Shopify and our payment processors.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send notifications, manage your account, arrange shipping, and facilitate returns and exchanges.
  • Marketing and Advertising: To send promotional communications by email or other means, and to show you relevant advertisements.
  • Security and Fraud Prevention: To detect and investigate possible fraudulent or malicious activity.
  • Communicating with You: To provide customer support and improve our Services.

Cookies

Like many websites, we use cookies on our Site to power and improve our Services, run analytics, and better understand user interaction. Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies can negatively impact your user experience and may cause some features of the Services to work incorrectly.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
  • In connection with a business transaction such as a merger or bankruptcy, or to comply with applicable legal obligations.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but please be aware that no security measures are perfect or impenetrable. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information, including the right to access, delete, correct, or receive a copy of your personal information. You may also have the right to withdraw consent, restrict processing, or lodge a complaint with your local data protection authority. To exercise any of these rights, please contact us using the details below.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@shopmediluxe.com.