FAQ
Orders
How do I find my size?
You can check out our Size Chart for detailed measurements and fit guidance to help you find the perfect size.
Can I cancel or change my order once it's placed?
Once an order is placed, we allow cancellations up to 24 hours after. Please reach out to us as soon as possible at info@shopmediluxe.com and we'll do our best to help. If we're unable to make changes in time, you can return your items in accordance with our return policy.
I forgot to add my discount code — can it be applied after placing my order?
Unfortunately, once an order has been placed, we're unable to apply a discount code retroactively. We recommend double-checking that your code is applied at checkout before completing your purchase. If you have any questions, please Contact Us.
Shipping & Delivery
When will I receive my order?
Orders are typically processed within 1-3 business days (Monday to Friday, excluding holidays). During busy periods, processing may take slightly longer. You'll receive a tracking number and estimated delivery date once your order ships.
Canada: 1–5 business days (depending on location)
United States: 5–7 business days (depending on location)
Will I have to pay duties, taxes, or tariffs on my order?
Canada: Orders within Canada will be charged applicable Canadian sales tax. No additional duties apply to domestic orders.
USA & International: International orders may be subject to customs duties and fees imposed by the destination country. MediLuxe is not responsible for these charges.
My delivery address is incorrect or has changed — what do I do?
Unfortunately, we cannot guarantee changes to an address once the order has been placed, especially if it has already shipped. Please contact us as soon as possible and we will do our best to help.
Exchanges, Returns & Refunds
How do I make a return?
We want you to love your MEDILUXE scrubs. Please review our Refund Policy for full details. To start a return, contact us at info@shopmediluxe.com with your order number.
Is it possible to make an exchange?
Yes! If the size or style of your item doesn't fit as expected, please contact us at info@shopmediluxe.com with your order number and we'll guide you through the exchange process.
What do I do if I received a wrong or defective item?
We sincerely apologize — this is not the experience we want for you. Please reach out to us at info@shopmediluxe.com with your order number and a photo of the item. Our team will make it right as quickly as possible.
General Information
How can I contact MediLuxe?
You can email us at info@shopmediluxe.com and our team will respond as soon as possible.
Do you have a physical store?
We are currently an online-only brand. Follow us on social media to stay updated on any upcoming pop-up events or in-person shopping opportunities.
Why choose MEDILUXE over other brands?
MediLuxe is designed for the modern Canadian healthcare professional — combining elevated style with functional performance. Our premium fabrics are soft, breathable, stretch-friendly, and built to handle even the longest shifts. Every detail, from thoughtfully placed pockets to flattering silhouettes, is crafted with healthcare workers in mind. We're proudly Canadian and dedicated to supporting those who care for others.
Are MediLuxe products made in Canada?
MediLuxe is a proudly Canadian brand. Our designs are manufactured in Canada, and we remain closely involved at every stage of production to ensure the highest standards of quality, comfort, and durability in every garment.